Last updated: October 19, 2026
We want you to be happy with your purchase from Kavonio. If you are not completely satisfied, you may request a return under the conditions below.
1. Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a voluntary return, the item should meet the following conditions:
- The item should be unused and undamaged.
- The item should be returned in its original packaging where possible.
- The item should include all accessories or items originally included with the product.
These conditions do not limit your statutory consumer rights.
2. Non-Returnable Items
The following items may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law:
- Personalized or custom-made products produced to your specifications.
- Products that qualify for a specific legal exception to withdrawal rights.
Items marked as “Final Sale” or “Clearance” are not automatically excluded from statutory consumer rights.
Damaged, defective, or incorrect products remain subject to applicable consumer protection laws.
3. Return Process
To start a return, please contact us first at:
Please include your order number, the reason for the return, and photos if the item is damaged, defective, or incorrect.
After reviewing your request, we will provide return instructions and the appropriate return address.
Please contact us before sending items back so we can provide the correct instructions.
Do not send returns to our registered office address unless we specifically instruct you to do so.
4. Return Shipping
For standard returns, customers are responsible for return shipping costs where permitted by applicable law and where this information has been provided before purchase.
If the item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate solution in accordance with your statutory rights, at no additional cost where required by law.
We recommend using a trackable shipping service.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the refund status.
- Approved refunds will be issued to the original payment method.
- Refunds will be processed within the applicable legal deadlines.
- Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
- Where statutory withdrawal rights apply, the original standard delivery charge will also be refunded where required by law.
For valid statutory withdrawals, refunds will be made within 14 days of receiving your withdrawal notification. Where legally permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.
6. Damaged, Defective, Incorrect, or Lost Items
If your item arrives damaged, defective, incorrect, is lost in transit, or is significantly delayed beyond the estimated delivery period, please contact us at:
Please include your order number and photos where applicable.
We will review the issue and provide a replacement, refund, or another appropriate solution in accordance with applicable consumer rights.
7. Product exchanges
If you would like to exchange an item, please contact us first at support@kavonio.com.
Exchanges are subject to product availability.
Customers are responsible for return shipping costs for voluntary standard exchanges unless the item is damaged, defective, or incorrect, or applicable law requires otherwise.
8. Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund after the expected processing time, contact us at support@kavonio.com.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@kavonio.com
Website: https://kavonio.com