Last updated: October 19, 2026
Welcome to Kavonio. These Terms & Conditions govern your use of our website, https://kavonio.com, and purchases made through our online store.
1. Company Information
Kavonio is operated by CASESAURA LTD, a company registered in England and Wales.
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@kavonio.com
2. Orders
By placing an order, you confirm that the information you provide is accurate and complete.
After placing an order, you will receive an email acknowledging your purchase. Your order is subject to acceptance, payment confirmation and product availability.
We may decline an order before acceptance due to product unavailability, payment problems or an obvious pricing error.
3. Prices and Payments
Product prices are displayed in the selected currency. The total order amount, including applicable taxes and shipping charges, is provided before you confirm your purchase.
We accept credit and debit cards, Apple Pay, Google Pay and Klarna where available, through secure payment providers such as Stripe.
Available payment methods may vary depending on your location and currency.
4. Shipping and Delivery
Orders are generally processed within 1–3 business days after payment confirmation.
Estimated delivery times:
- Europe: 3–10 business days
- United States, Canada and Australia: 3–10 business days
Delivery times are estimates and may vary depending on the destination, product, customs procedures or carrier delays.
Shipping costs are displayed before completing your purchase. Any applicable import duties or taxes will be handled according to the relevant laws and the information provided before purchase.
Your statutory delivery rights remain unaffected.
5. Cancellations, Returns and Refunds
Customers may request a return or exercise applicable statutory withdrawal rights within 14 days of delivery, subject to legal exceptions.
For return requests, cancellations or damaged products, please contact support@kavonio.com.
For further information, including return shipping costs and refund procedures, please refer to our Refund & Returns Policy.
Nothing in these Terms limits your mandatory consumer rights.
6. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us at support@kavonio.com with your order number and details of the issue.
We will review your request and provide an appropriate remedy in accordance with applicable consumer protection laws.
7. Privacy
Your personal information is processed in accordance with our Privacy Policy.
8. Applicable Law and Disputes
These Terms do not limit any mandatory consumer protection rights available under applicable law.
If you have a complaint about an order, please contact support@kavonio.com so we can review and resolve the issue.
9. Contact Us
For questions about these Terms or your order:
Email: support@kavonio.com
Website: https://kavonio.com